Apple’s Quality Assurance

As a Mac user for the past few years I was very happy, until recently, with the quality of hardware (laptops) and software (Mac OS X) I buy from Apple.

But that had changed when I decided to buy a MacBook Pro. Writing this, I am not using the original MacBook Pro I had bought. It had to be replaced due to some display, keyboard and a bunch of other problems. On the MacBook Pro I am using now several of these problems are being experienced again. Needless to say I am not happy.

But this is only the hardware side of things. Recently there is another bad trend from Apple. It is called Software Update. Myself, and a lot of other Mac OS X users are experiencing various problems with the OS and with Applications after an OS upgrade.

At first it started when one of the security fix packages caused OS X not to boot properly. With another software upgrade some of my applications decided not to start or function properly.

My problem is not only with the quality assurance at Apple but also with the fact that in order to remedy some of these issues (software) I need to turn to web sites other the Apple’s (i.e. MacFixIt and other).

I know I am not the only one experiencing these problems, and probably that some cannot be avoided. But I would like to get back to the time when I bought my first G3 and everything just worked (my G3 laptop is still fully functional and never experienced any issues).

If Apple wants to grow, these growing pains must be resolved.


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